Complaints

At Smooth, our customers are important to us, and we believe you have the right to a fair, swift and courteous service at all times.

If you have a complaint about the service you have received you should email your concerns to [email protected]. The email will be acknowledged within 3 working days and the matter then investigated and a full response sent to you within 15 working days.

If you feel the matter remains unresolved you need to address your complaint to the Managing Director at the office, who will conduct an investigation and
respond with a final viewpoint.

In the unlikely event that you remain dissatisfied then you may refer the matter to The Property Ombudsman (TPO) at the following address: